Return & Refund Policy — Store Arbella's

Store Arbella's is operated by Arbella's Universal Empire E-Commerce LLC, 6860 SW 15th St, Plantation, FL 33317, United States. Email: info@arbellasusa.com · Phone: +1 (754) 736-4333.

Orders placed on TikTok Shop: TikTok Shop's Return and Refund Policy applies to all orders placed through TikTok Shop. Please request returns, refunds and damaged-item claims directly in the TikTok app (Profile → Orders → Request Return/Refund). Every returned package is inspected when we receive it; if a returned item is used, damaged by the buyer or is not the item we shipped, we will report it through TikTok Shop's return dispute process. The terms below apply to orders placed on arbellasusa.com.

1. Return window

You have 30 days from the delivery date to request a return. Customers in the European Union also have a 14-day right of withdrawal from receipt of the product, without giving a reason (Directive 2011/83/EU).

2. Conditions

Items must be unworn, unwashed, undamaged, in original condition and with tags attached. We cannot accept returns of:

• Underwear, lingerie and swimwear that have been worn or without the original hygiene liner.
• Items that are worn, washed, damaged by the customer or missing tags.
• Opened personal care products.

3. How to request a return

Log in to your account at https://shopify.com/66058125461/account with the email you used to order (you'll receive a 6-digit verification code). Select the order and items, choose a reason and submit the request. Once approved, you'll receive return instructions and the return address by email. Please ship the package within 10 days of approval. You can also email us at info@arbellasusa.com with your order number.

4. Return shipping cost

• United States and Puerto Rico: the first return per order has free return shipping (we send you a prepaid USPS or UPS label), as long as the item comes back unworn, unwashed, undamaged and with tags attached. If you return more items from the same order in a separate shipment, $6.99 will be deducted from that refund.
• Outside the United States: return shipping is paid by the customer.
• Our error: if the item arrived damaged, defective or was not the item you ordered, the return is free in any country (see section 5).

5. Damaged, defective or wrong items

Contact us within 7 days of delivery at info@arbellasusa.com with your order number and clear photos or video of the product and packaging. Once we confirm the issue, we'll offer a replacement or a full refund, including shipping.

6. Return inspection

Every return is inspected when it reaches us, and we keep photos of each order before it ships. If a returned item:

• has been used, worn or washed,
• was broken or damaged after delivery,
• is missing tags, parts or original packaging, or
• is not the same item we shipped (for example, a different or replaced product),

the return may be rejected or only partially refunded, and the return shipping cost will be deducted from any refund. If the item returned is not the item we shipped, no refund will be issued; the item can be sent back to you at your expense. This does not limit any rights you have under the consumer laws of your country.

7. Refunds

We process your refund once we receive and inspect the returned item. Refunds go to the original payment method and may take 5–14 business days to appear, depending on your bank. Original shipping costs are non-refundable unless the error was ours. For orders lost or not delivered according to tracking, contact us and we'll help with a refund or reshipment.

8. Questions

Email info@arbellasusa.com or call +1 (754) 736-4333.