Shipping Policy — Store Arbella's

Store Arbella's is operated by Arbella's Universal Empire E-Commerce LLC, 6860 SW 15th St, Plantation, FL 33317, United States. Email: info@arbellasusa.com · Phone: +1 (754) 736-4333.

Orders placed on TikTok Shop: shipping cost and options are shown at TikTok checkout, and TikTok Shop's shipping policies apply. Track your order in the TikTok app under Profile → Orders.

1. Processing time

Orders are prepared and shipped within 1–2 business days (Monday to Friday, excluding holidays) after payment is confirmed. You'll receive an email with tracking when your order ships.

2. Where we ship

We ship to the United States (including Puerto Rico) and to most countries in North America, Central America, the Caribbean, South America, Europe, Oceania, Africa, the Middle East and Asia. If your country is available at checkout, we ship there.

3. Delivery times (including 1–2 business days of processing)

• United States and Puerto Rico: 3–7 business days
• International Standard: 7–15 business days
• International Express (DHL / UPS): 4–8 business days

These are estimates and may vary due to customs, holidays or the carrier.

4. Shipping cost

• United States: from $10.00 per order.
• International Standard: flat rate by order weight (up to 5 lb), for example from $19.99 to Canada, $32.99 to Europe and $39.99 to Latin America.
• Express and other options (USPS, UPS, DHL) are calculated at checkout by destination and weight.

You will always see the exact shipping cost before paying. We do not currently offer free shipping.

5. Tracking

When your order ships, we'll email you the tracking number. You can also check it at arbellasusa.com/apps/parcelpanel.

6. International shipping: customs and taxes

Import duties, taxes and customs charges in the destination country are not included in the price and are paid by the customer.

Spain: import VAT (IVA), customs duties and any customs handling fee charged by Spanish customs or the carrier are not included in the price and are paid by the customer, usually at delivery.

7. Shipping address

Please make sure your address is complete and correct. If you need to change it, contact us before your order ships. We are not responsible for orders shipped to an incorrect address provided by the customer.

8. Delayed, lost or damaged orders

If your order doesn't arrive within the estimated time or tracking shows a problem, email info@arbellasusa.com with your order number. We'll help with a reshipment or refund. For damaged items, see our Return & Refund Policy.

9. Contact

info@arbellasusa.com · +1 (754) 736-4333